Data deletion

How to delete your data

Step-by-step instructions to delete your Marrow account, disconnect WhatsApp, or have your messages and details removed. ENA OINTING LTD, the company that operates Marrow, handles every request within 30 days.

ENA OINTING LTD · Last updated 21 October 2026

01Delete a business account

For distributors and other businesses that use the Marrow web app.

  1. The account owner emails hello@usemarrowos.com from the email address they sign in with. Use the subject “Delete my account” and include the organisation’s name.
  2. We reply to confirm the request came from the owner, and tell you anything you may want to export first.
  3. Within 30 days of confirming, we delete the account and its data: team members, products, prices, stock, customers, proformas, orders, WhatsApp conversations and attachments, and connected integrations with their credentials.

To remove only yourself from an organisation, ask its owner or an admin to remove you from the team, or email us from the address on your account.

02Disconnect WhatsApp

To stop Marrow receiving messages for your WhatsApp Business number, and the Cells answering them:

  1. Sign in to Marrow with an account that can manage integrations (an owner or admin).
  2. Open Integrations and select your WhatsApp connection.
  3. Select Disconnect WhatsApp and confirm.

Marrow stops receiving messages for the number straight away, so the Cells stop answering there, and the access token Meta issued for it is deleted. The conversations, proformas and orders that came through the number stay in your account, so your team can still see them. They are deleted only when you ask, as described above.

If you cannot sign in, email hello@usemarrowos.com with your organisation’s name and the number and we will disconnect it for you. You can also remove Marrow’s access to your WhatsApp Business account in Meta Business settings.

03If you messaged a distributor

If you sent a WhatsApp message to a distributor that uses Marrow, your messages belong to that distributor’s records and Marrow processes them on its behalf. You can ask the distributor to delete them, or ask us:

  1. Email hello@usemarrowos.com with the phone number you messaged from and the name of the distributor you messaged.
  2. We ask you to confirm the request from that same WhatsApp number, so we know the number is yours.
  3. Within 30 days, we delete your messages, the photos and files you sent, and your contact details from that distributor’s account, and let the distributor know.

04Website enquiries

To delete a demo request or emails you sent us, email hello@usemarrowos.com from the same address. We delete them within 30 days.

05What we may have to keep

Some records must be kept by law even after a deletion request, for example tax invoices and the batch and recall records of medicines that were sold. We keep only those records, only for as long as the law requires, and tell you which ones we kept and why. Deleted information leaves our backups as they expire.

We confirm by email when deletion is complete. The privacy policy explains what information Marrow holds and how it is used.